Using the Spruce Health App at Osra Medical

At OSRA Medical, we’re committed to making healthcare as inclusive, accessible and seamless as possible—which is why we’re proud to announce our integration with Spruce Health, a HIPAA-compliant messaging platform designed to enhance communication between patients and healthcare providers like our team at Osra Medical.

Through secure messaging and streamlined care coordination via an easy-to-use app or online, Spruce empowers our patients to connect with Dr. Nasser Mohamed and the OSRA team effortlessly, whether for routine check-ins, urgent questions, or virtual consultations.

OSRA Medical and Spruce Health logos on a neutral background near San Francisco, CA.

OSRA Medical & Spruce Health

As an inclusive concierge medical practice dedicated to personalized care, OSRA Medical is always seeking tools that offer privacy and convenience for our patients. With Spruce Health, we’re enhancing our patient experience by:

A patient on using the Spruce Health app to videochat with a doctor near San Francisco, CA.
  • Enabling secure, encrypted messaging for quick questions or follow-ups without phone tag.
  • Offering HIPAA-compliant video visits for virtual care that fits your schedule.
  • Simplifying appointment scheduling, prescription renewals, and care coordination in one intuitive platform.

This allows our patients to access care remotely, whether you’re at home, traveling, or managing a busy schedule. Share health updates, symptoms, or concerns securely—no unsecured texts or emails.

Osra Medical & Spruce Health FAQs

Getting Started

Current patients will receive an invitation link from us via text or email. Just click the link, download the Spruce app, and follow the prompts to verify your phone number and create your account.

  • Pro tip: Keep an eye on your spam folder! If you haven’t received your link, reach out to our team.

No worries! Reach out to our team, and we’ll resend your personal invitation. You can also download Spruce manually and select “Yes, my provider uses Spruce”—just enter our practice link when prompted (ask us if you need it).

Privacy & Access

Absolutely. Spruce meets HIPAA standards, meaning your messages, photos, and video calls are encrypted—no more worrying about sensitive details in unsecured texts or emails.

Yes! Log in at sprucehealth.com with the same credentials as your app.

Using Spruce

Open the Spruce app, tap “Secure Message” under OSRA Medical, and start typing. Need to send a photo (like a photo of a symptom or lab result)? Use the camera or “+” icon to attach files securely.

Yes! Tap the clock icon (🕘) in your message draft to schedule non-urgent notes (e.g., “Remind me to ask about refills at my next visit”).

Troubleshooting

First, check that Spruce has notification permissions in your phone settings. Still stuck? Visit their FAQ page or email Spruce’s support team for technical questions, or contact OSRA for medical questions or help rescheduling.

We’re Here to Help at Osra Medical

Interested in learning more about Osra Medical? Led by Dr. Nasser Mohamed, OSRA Medical provides affirming, personalized primary care for our diverse community. From PrEP/PEP management to primary care and comprehensive wellness, we’re here to help you feel seen and cared for by your medical team—on your terms.

Contact OSRA Medical to schedule your appointment with our team or to receive your Spruce link. Reach out to Spruce’s Patient Support Team for technical help.

We’re excited to enhance your care with Spruce Health, a HIPAA-compliant platform for secure messaging, virtual visits, and easy scheduling. Connect with Dr. Nasser Mohamed and the OSRA team anytime—no phone tag needed. Learn more or get started here.

For questions or support, please call our main number or reach out to our team via the Spruce Health app using this link: https://spruce.care/osramedical